Privacy Policy

Effective Date: July 27, 2026

Balanced Pool and Spa Care LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

Information You Voluntarily Provide

If you contact us through our website, we may collect the information you choose to provide, including:

  • Name

  • Email address

  • Phone number

  • Any information you include in your message

Providing this information is entirely voluntary.

Information Collected Automatically

When you visit our website, Squarespace, our website hosting provider, automatically collects certain technical information, which may include:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited

  • Links clicked

  • Date and time of your visit

  • General website usage information collected through cookies and similar technologies

This information helps us maintain website security, improve website performance, understand general visitor traffic, and ensure the website functions properly.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries about our pool service and repair services

  • Communicate with prospective and existing customers

  • Provide customer support

  • Operate, maintain, and improve our website

  • Monitor website performance and security

  • Comply with legal obligations

We do not use your personal information for unsolicited marketing unless you have specifically requested to receive communications from us.

3. Cookies

Our website uses cookies and similar technologies provided by Squarespace.

Necessary cookies help the website function properly. Analytics cookies help us understand how visitors use our website so we can improve its performance.

Where required by law, non essential cookies are used only if you provide your consent through our cookie banner. You may accept or decline these cookies and can change your preferences at any time through the cookie banner or your browser settings.

4. Sharing Your Information

We do not sell your personal information.

We also do not share your personal information for cross context behavioral advertising.

We may share information only with trusted service providers that help us operate our website and business, including:

  • Squarespace, our website hosting and analytics provider

  • Government agencies or law enforcement when required by applicable law

These service providers may process information only as necessary to provide their services.

5. Data Retention

We retain personal information only for as long as reasonably necessary to respond to your inquiry, provide requested services, maintain business records, comply with legal obligations, or resolve disputes.

6. California Privacy Rights

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • The right to know what personal information we collect, use, disclose, and retain

  • The right to request access to your personal information

  • The right to request correction of inaccurate personal information

  • The right to request deletion of your personal information, subject to certain legal exceptions

  • The right to not be discriminated against for exercising your privacy rights

Because we do not sell personal information or share it for cross context behavioral advertising, we do not offer an opt out of those activities.

To exercise any of these rights, please contact us using the information below. We may need to verify your identity before processing your request.

7. Children's Privacy

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children.

8. Do Not Track Signals

Some web browsers include a "Do Not Track" feature. Because there is currently no universally accepted standard for responding to these signals, our website does not respond to Do Not Track requests.

You may manage cookies and similar technologies through our cookie banner or your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website after changes are posted constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Balanced Pool and Spa Care LLC

Email: balancedpoolandspacare@gmail.com

Phone: (619) 920-7645